Some companies will charge a fee to inspect and/or a fee to provide a quote. Some may apply this fee to your bill – but if you don’t move forward, it’s money down the drain! Opt for a service provider that does not charge a fee.

Pay attention to warranties and guarantees.  Common tactics can include offering a warranty that starts the day of service and expires before your treatment could be deemed effective or not. In some situations, companies just simply won’t come back out or won’t answer the calls. Have a clear understanding of what your contract includes or excludes.

As far as “bed bug free in one day” Bed bugs can survive heat treatments, so these guarantees are false and misleading. Bed bugs survive heat treatments, so all heat treatments should be backed by chemical treatment and verified successful with a K9 inspection.

That’s a loaded question! Unfortunately if you understand bed bugs you understand that they can be evasive and can also be resistant to chemicals and treatment methods. Just like any pest, it’s important to use what is best for the job without creating a resistance or making the issue worse!

Your bed bug exterminator should have the chemicals and treatment methods being used on the paperwork you are presented with, for your job. This is the law.

We use multiple different treatment methods to ensure we are attacking from ALL angles. You should receive a treatment summary including the products used at each visit.

The “what” and “how” is just as important as the “who”.

Inexperienced techs simply need to have a good driving record to get the job, and no other experience necessary. Hire a company that sends a state licensed technician every time.

If someone is individually licensed, they have completed Department of Agriculture training and passed the licensing exam.

Many organizations have multiple people work under a single license. In effect, this means most of the people doing the actual work in your home are not licensed and may have received no formal training at all. Quite scary!

Bed bugs are unlike any other pest.  Hiring a general pest control company can mean inexperience, which means ineffective treatment. It can also mean you are paying for expensive overhead that is costly and unnecessary! Look for a company that specializes in bed bugs.

We offer unlimited phone and text support for our customers.

Unfortunately, if you hire a company and can never get ahold of anyone or get a call center rep, it becomes frustrating and counter productive, especially in a high stress situation like bed bugs.

You can call or text us any time for help, tips, answers and even just a reminder that everything is going to be OK!

We help our customers through this process in more ways than one. The work you do to get ready for treatment and during treatment is very important to your success, and we are always here for you to answer questions and provide help!

Bed bugs are a tricky topic in the review world. It can be difficult to get customer reviews because there is a stigma, which can lead to companies giving themselves fake reviews across the web.

Use the Better Business Bureau, look at real reviews and see if there are any complaints.  The BBB review platform verifies the person and the service, making it the best option for checking out a bed bug company’s online reputation.

Another common tactic is for companies to offer unlimited treatments for a certain amount of time. This sounds great during the sales process, when you are overwhelmed and just want the problem gone – for good.

Unfortunately, the reality is that if they are only spot treating, and only coming out when you show proof of a bed bug, this is relatively useless to you. A treatment process should be structured. We are telling the bugs what to do, not the other way around.
A treatment process should be outlined from start to finish with the type and number of treatments you need. This should be outlined for you up front.. not a guessing, wait and watch game. Plus, you want to get this over with!

Unless your home can be declared bed bug free, how do you know your treatment worked? There are many effective ways to treat for bed bugs, but verifying treatment success is critical. 

A canine inspection can be a great tool to identifying bed bug problems, but more importantly we use it to confirm treatment SUCCESS. Finding the bugs isn’t the hard part (for a licensed exterminator) but ensuring every single trace has been eliminated is the end goal. 

This is an incredibly high stress situation but as with ANY investment, it is important to look around and speak to different service providers.

Do not simply go with the first person you speak with. We have had so many customers come to us over the years after paying another service provider first and just not simply realizing all of the information and options out there!